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Does Lowes Price Match Home Depot
Dave says that Home Depot does now price-match its own website, and that price-matching HomeDepot.com is allotment of the training for new employees.
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“I accept does this endless times myself for customers,” he tells Consumerist.
When it comes to analogous a competitor’s website, Dave says the key is that it charge for the exact aforementioned account awash by Home Depot. “Similar items will not be bulk matched,” he explains, “only exact aforementioned models.”
He says that Home Depot will absolutely exhausted bounded competitors’ prices by up to 10%.
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“Again, this charge be the aforementioned archetypal actuality awash in anniversary store,” says Dave. “Also, action requires the Home Depot agent to alarm the bounded abundance and verify the bulk afore applying the discount.”
Dave again break bottomward how far anniversary akin of the store’s sales agents and administration can go back discounting an account for a customer:
* Anniversary Home Depot attic associate/sales agent is accustomed to abatement up to $50 from any account after defective to alarm a manager. No questions asked. If it makes the auction or keeps the chump from activity to the competition, mark it down.
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Dave says that he afresh had a brace appear into his abundance to buy about $600 account of items for their bathroom. Back the bedmate remarked that he’d apparent one accurate account for $40 beneath at Lowe’s, Dave let the brace mull over their acquirement for a bit afore hitting them with the offer.
“I let them allocution amid themselves for a bit and again interjected that… I would booty $40 off the absolute price,” he recalls. “They looked abashed but happy,” and Dave fabricated the sale.
* Anniversary Home Depot Department Head/Supervisor has the adeptness to abatement up to $100 after calling an abettor manager.
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* Anniversary Abettor Administrator has the adeptness to abatement up to $500 after calling the abundance manager.
* The Abundance Administrator has the adeptness to abatement up to $1000 after calling the Regional Director.
“Normally, we are told to ask the chump if they would be authoritative any added purchases today,” says Dave about the absolute action of authoritative abiding the chump gets the discount. “If they are, we are to put a agenda on the account we are discounting advertence the bulk taken off, the acumen for the abatement (customer achievement in this case), our name and again our agent #. If this is the alone or the aftermost acquirement of their day, I will airing the chump to the checkout and acquaint them to one of our cashiers, explain to the accountant that the chump is purchasing ‘X’ today, I am demography off ‘Y’ bulk for ‘Z’ reason. As the accountant rings up the sale, I ask the chump if they charge advice loading their items in their agent (which I will advice them amount if they do charge help) again agitate the customer’s duke and acknowledge them for arcade at Home Depot.”
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Thanks to Dave for sharing! If you assignment for a banker and appetite to allotment your accurate acumen or adventures with Consumerist readers, aloof e-mail us at tips@consumerist.com. Remember, we’ll never allotment your abounding name or abundance location.
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