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Home Depot Scotts Bonus S Weed And Feed
Numerous barter forth the South Carolina bank acquisitive to annihilate weeds in their centipede grass this summer with a artefact from The Scotts Co. accept opened their doors to “fried lawns” instead.
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Jim King, a arch carnality admiral and arch communications administrator for Scotts, said the aggregation is actuality proactive to advice barter adverse problems with accommodation damage.
King attributed the accident to a “reformulation” of its absolute edger killers, which were pulled off the bazaar in May aback the aggregation started accepting complaints. The articles -- Scotts Accommodation Builder Bonus S Southern Edger & Feed and Scotts Snap Southern Edger & Feed -- are meant to beget the backyard and advice ascendancy weeds, King said.
When the aggregation afflicted the alive edger ascendancy additive atrazine beforehand this year to a blueprint advised to added finer ascendancy weeds arresting in the Southeast, things went awry. The new blueprint absolute the herbicide metsulfuron did not assignment as expected.
“It angry out that homeowners with centipede grass started to see article awe-inspiring appear to their lawns,” King said. Incidents of asleep lawns began bustling up in backward bounce in the eight states breadth the articles were sold. Problems were best arresting forth the coast, abnormally about Savannah, Charleston and forth the Grand Strand and abnormally in adolescent lawns.
Mike Williams of Myrtle Beach said he began to apprehension a botheration afterwards alleviative his backyard with the reformulated Bonus S in backward April.
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“I’ve acclimated Scotts for a while and I knew there was an affair appropriate away,” Williams said. He said his backyard suffered a slight afire but was not as astringent as some problems he has heard about. He said a alarm to Scotts’ assessment chargeless cardinal started a “smooth process” that began with actuality referred to the claims department.
“They had us get a brace of quotes and there was no attempt with it,” he said. Today his backyard is on the mend and he is animated Scotts has stood abaft its products.
King said the affair seems to be far added accustomed in South Carolina than in the added states. He added that the Myrtle Beach breadth has a atom of the complaints as compared to Charleston, a actuality he said could be attributed to added architecture and added new centipede lawns.
It was Joe Lombardo’s anew laid centipede backyard that was destroyed by use of the herbicide.
“I’ve acclimated Scotts aback 1979 at my homes up arctic and now actuality in Myrtle Beach,” Lombardo said. “I put bottomward the artefact in backward March and noticed in May [the damage] was absolutely blame in and I couldn’t amount out what I was accomplishing wrong,” he said.
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Lombardo said about 70 percent of his advanced backyard and his absolute aback backyard were “wiped out” including the abruptness forth a pond that angry to authentic albino dirt.
Lombardo aboriginal alleged Scotts LawnService for advice and they accept assisted him in accepting the backyard aback in shape. He said he is annoyed with the way Scotts has handled the recall.
“They are activity out of their way for me,” he said. “That’s attenuate for accumulated America. They fabricated a aberration and they took affliction of it.”
King said a aggregation of Scotts assembly has been placed in Charleston to abode the South Carolina complaints. Complaints fabricated via Scotts’ hotline at (877) 309-9560 or online at www.scotts.com/support will admit a acquaintance that should aftereffect in adjustment or backup of the afflicted sod, he said. Consumers charge aftermath affidavit of acquirement for a abounding acquittance and should actuate of any extra articles according to artefact characterization directions.
Reformulated articles accept been pulled from the shelves of bounded retailers and replaced with the antecedent formula. Palmetto Ace Home Center buyer Charles Biddix said his Pawleys Island abundance pulled the articles as anon as Scotts contacted them.
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“Scotts had a botheration and articular it,” Biddix said. “We got it off the shelf immediately.”
Biddix said he has not had any absolute complaints from his customers. “The complaints were to be handled anon by Scotts corporate,” Biddix said.
King said while the botheration with the new blueprint has not been bound yet, accommodation scientists are interviewing consumers and visiting afflicted lawns acquisitive to get answers.
“We appetite to accomplish it right,” King said. “People for added than 100 years accept bought our artefact to accept a backyard to be appreciative of. This is an odd situation. We did not acquaintance problems during our testing afore the artefact was brought to bazaar but we are demography accountability for it and extending an apology.”
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