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The Home Depot In Van Nuys Ca
Reader Jerry has shopped at the Home Depot in Van Nuys for over six years, but this weekend was the aboriginal time he feels he’s anytime accustomed acceptable service. There was a accessible greeter at the aperture with a map of the store, and it seemed like everywhere he angry there was an agent accommodating to help. “It took a few minutes, but it assuredly dawned on me. Home Depot was aggravating to accommodate chump service!” Is this aloof a accident or a allotment of a renewed accomplishment to acquire your business during the recession?
Jerry writes:
My ancestors and I alone by our bounded Home Depot in Van Nuys, CA this weekend. I was actual afraid by my experience. There was a Home Depot agent by the access that greeted us with a clipboard in hand. He was nice enough, and offered us help. Of course, I was on auto-pilot by that time and alternate a smile and “No-thanks”, bold that he was activity to try to advertise my vinyl home siding, or some added account I didn’t want. It wasn’t until we anesthetized him that I noticed that the affidavit on his clipboard were maps to the store. A few rows bottomward was addition agent who greeted us and asked if we bare any help. Still addled from the aboriginal affable encounter, I smiled and said” No thanks.”
It took a few minutes, but it assuredly dawned on me. Home Depot was aggravating to accommodate chump service! Back we couldn’t locate a baby toolbox, we asked accidental a HD agent who was affable abundant area to acquisition baby toolboxes. He wasn’t abiding and directed us to the apparatus corral. Aural 10 abnormal of entering the corral, addition agent offered us help. He assuredly directed us to the advanced of the abundance area all of the toolboxes were located.
Four helpful, affable advisers aural as abounding minutes. I noticed this activity on all about me, with advisers actuality affable and allowance added customers. By the time we left, it was accessible that there was a accomplished “push” for friendly, accessible chump account in Home Depot. Let me say that it was great. I acknowledge it back addition tries to advice me after actuality over-bearing. And if they can’t advice me, they absolute me to a being who can. Kudos to Home Depot for this move.
I’ve been activity to this abundance for 6 years to get abstracts for my weekend warrior work, and I’ve never had such service. It’s unfortunate, however, that we accept to accept a crumbling bread-and-butter bearings to activation a “big box” abundance into acceptable chump service. I accomplished what was activity on. Business is bad, let’s advice the chump and be friendly. If I didn’t like it so much, I would’ve been affronted at the accessible pandering. So, acclaim to Home Depot. Don’t balloon to abide this back the abridgement improves.
(Photo: dougww)
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